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If you are dissatisfied with your order for any reason, you may return your items within 10 days for a prompt refund. A 25% restocking fee will apply. There is no refund for original shipping cost's. A return authorization number is required. You may acquire a return authorization number by calling (251) 666-2002 between 8am - 5pm, Mon- Fri. Please mail your package, with the return authorization number, in a prepaid, insured, traceable method to the following address: Affinity Home Medical Inc. ; Attention RETURNS: 724 Lakeside Dr. ; Mobile Alabama 36693.